Information We Collect

When you engage with Eliteexcelonnexta's email campaign services, we collect specific information to provide you with personalized marketing solutions.

Information You Provide Directly

• Contact details including name, email address, phone number, and business address
• Company information such as business name, industry type, and organizational size
• Campaign preferences including target audience data and marketing objectives
• Payment information processed through secure third-party payment processors
• Communication records from emails, phone calls, and consultation meetings

Information Collected Automatically

• Website interaction data including pages visited and time spent on our site
• Device information such as browser type, operating system, and IP address
• Email engagement metrics including open rates, click rates, and response patterns
• Campaign performance data to measure effectiveness and improve our services

How We Use Your Information

We use collected information to deliver effective email marketing campaigns and improve our professional services.

• Creating and managing your email marketing campaigns with targeted messaging
• Analyzing campaign performance to provide detailed reporting and insights
• Communicating with you about service updates, campaign results, and account matters
• Processing payments and maintaining accurate billing records
• Improving our services based on client feedback and campaign data analysis
• Complying with Taiwan's Personal Data Protection Act and applicable regulations

Data Sharing and Disclosure

Your information may be shared in specific circumstances to deliver our services effectively.

Service Providers

We work with trusted third-party providers who help us deliver email marketing services. These include email delivery platforms, analytics tools, and payment processors. All service providers are contractually bound to protect your information.

Legal Requirements

We may disclose your information when required by Taiwan law, court orders, or government authorities. We'll notify you of such requests unless legally prohibited.

Business Transfers

If Eliteexcelonnexta undergoes a merger, acquisition, or sale, your information may be transferred as part of that transaction. You'll receive notification of any such change in ownership.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information.

• Access: Request a copy of all personal information we hold about you
• Correction: Ask us to correct or update inaccurate information
• Deletion: Request deletion of your personal data when no longer needed
• Processing Restriction: Limit how we process your information
• Data Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain types of data processing

To exercise these rights, contact us at [email protected] with specific details about your request. We'll respond within 15 business days and may require identity verification.

Data Security Measures

We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure.

• SSL encryption for all data transmission between your browser and our servers
• Secure data storage with encrypted databases and restricted access protocols
• Regular security audits and vulnerability assessments by independent professionals
• Employee training on data protection practices and confidentiality requirements
• Multi-factor authentication for all staff accounts with data access
• Incident response procedures for any potential security breaches

Data Retention and Deletion

We retain your information only as long as necessary to provide services and comply with legal obligations.

Active Client Data

During active service agreements, we maintain your information to deliver ongoing email campaigns and provide customer support.

Post-Service Retention

After service termination, we retain basic account information for three years to comply with Taiwan business record requirements. Campaign data and detailed analytics are deleted within one year.

Deletion Process

You can request immediate deletion of your personal data by contacting our privacy team. We'll complete deletion within 30 days, except for information required for legal compliance.

International Data Transfers

Occasionally, your information may be processed by service providers located outside Taiwan to deliver our email marketing services.

When international transfers occur, we ensure appropriate safeguards through:

• Contractual agreements requiring equivalent data protection standards
• Selection of service providers in countries with adequate data protection laws
• Regular monitoring of international partners' security practices
• Immediate notification if data protection standards change

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyze site performance.

Essential Cookies

These cookies are necessary for basic website functionality, including maintaining your session and remembering your preferences.

Analytics Cookies

We use analytics tools to understand how visitors interact with our website, helping us improve content and user experience.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements.

We'll notify you of significant changes through:

• Email notification to your registered address
• Prominent website notice for 30 days
• Direct communication for changes affecting your rights

Continued use of our services after policy updates constitutes acceptance of the revised terms.